Apology accepted but that doesn't mean I'm not pissed
From the secretary this morning:
The error is mine and I do apologize. The results I saw were only from the earlier excision and not July 25th at Mt Sinai. I have now found the results and faxed them to Dr Medical Onc's office. As well, I have printed a copy of the MRI results and biopsy results for you and may be picked up at the next appointment or could be faxed or sent through regular mail.
An appointment is on hold for this Friday Sept 8th at 10:00 - this of course may be changed if not convenient for you. I will leave a vm on your home number regarding this appt as well.
It is unfortunate that this lack of communication happened and I will not make excuses on my part but will learn from this experience.
Admin Assistant to Dr. Surgical Onc"
Ok, mistakes happen. It was an unfortunate situation. She should have just asked the surgeon directly when she couldn't find the info I was looking for! I feel bad, because she's probably in deep shit now. She's new. I spoke with her this morning and she felt really bad. I was gracious without excusing her. I'm sure she has learned from this mistake. I'm sure her job is tough, juggling the scheduling of people who are sick and dying, dealing with them on the phone, fielding multiple demands from her surgeon and other doctors. I wouldn't want that job!